000 00411nam a2200169Ia 4500
008 220310s9999||||xx |||||||||||||| ||und||
020 _aE
100 _aANDERSON, KRISTIN
_95584
245 0 _aKNOW YOUR SOCKS OFF ANSWERS
_bSOLVING CUSTOMER NIGHTMARES
250 _a0
260 _aNEW YORK
_bAMACOM
_c1995
300 _a142
490 _v0
650 _aMANAGEMENT
700 _aZEMKE, RON
_95586
942 _cBK
999 _c9672
_d9672