000 00407nam a2200157Ia 4500
008 220310s9999||||xx |||||||||||||| ||und||
100 _aPEPPERS, DON
_95469
245 0 _aONE TO ONE MANAGER
_bREAL-WORLD LESSONS IN CUSTOMER RELATIONSHIP
250 _a0
260 _aNEW YORK
_bCURRENCY BOOKS
_c1999
300 _a268
490 _v0
650 _aMANAGEMENT
700 _aROGERS, MARTHA
_95470
942 _cBK
999 _c9510
_d9510