000 00370nam a2200157Ia 4500
008 220310s9999||||xx |||||||||||||| ||und||
100 _aZEITHAML, VALARIE A
245 0 _aSERVICES MARKETING
250 _a0
260 _aNEW DELHI
_bMCGRAW HILL
_c1996
300 _a700
490 _v0
650 _aMARKETING MANAGEMENT
_918
700 _aBITNER, MARY JO
942 _cBK
999 _c9309
_d9309