000 00426nam a2200169Ia 4500
008 220310s9999||||xx |||||||||||||| ||und||
020 _a0-02-903079-X
100 _aBERRY, LEONARD L
_94613
245 0 _aMARKETING SERVICES
_bCOMPETING THROUGH QUALITY
250 _a0
260 _aNEW YORK
_bFREE PRESS
_c1991
300 _a212
490 _v0
650 _aSERVICE MARKETING
700 _aPARASURAMAN, A
_94614
942 _cBK
999 _c6511
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