| 000 | 00360nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 220310s9999||||xx |||||||||||||| ||und|| | ||
| 100 |
_aTAYLOR, LYNDA KING _94500 |
||
| 245 | 0 | _aQUALITY : SUSTAINING CUSTOMER SERVICE | |
| 250 | _a0 | ||
| 260 |
_aLONDON _bCENTURY BUSINESS _c1993 |
||
| 300 | _a270 | ||
| 490 | _v0 | ||
| 650 |
_aQUALITY CONTROL _9599 |
||
| 942 | _cBK | ||
| 999 |
_c6379 _d6379 |
||