000 00370nam a2200145Ia 4500
008 220310s9999||||xx |||||||||||||| ||und||
100 _aBRAITHWAITE, TIMOTHY
_94062
245 0 _aINFORMATION SERVICE EXCELLENCE THROUGH TQM
250 _a0
260 _aNEW DELHI
_bTATA MCGRAW HILL
_c1996
300 _a145
490 _v0
650 _aQUALITY CONTROL
_9599
942 _cBK
999 _c5676
_d5676