000 00247nam a2200097Ia 4500
008 220310s9999||||xx |||||||||||||| ||und||
100 _aBANK, JOHN
_94005
245 0 _aESSENCE OF TOTAL QUALITY MANAGEMENT
650 _aQUALITY CONTROL
_9599
942 _cBK
999 _c5588
_d5588