000 00444nam a2200157Ia 4500
008 220310s9999||||xx |||||||||||||| ||und||
100 _aANTON, JON
_912377
245 0 _aCUSTOMER RELATIONSHIP MANAGEMENT
_bTHE BOTTOM LINE OPTIMIZING YOUR ROI
250 _a0
260 _aHARLOW
_bPEARSON EDUCATION
_c2013
300 _a263
490 _v0
650 _aCUSTOMER RELATION MANAGEMENT
_95585
700 _aPETOUHOFF, NATALIE
_912378
942 _cBK
999 _c18733
_d18733