000 00406nam a2200157Ia 4500
008 220310s9999||||xx |||||||||||||| ||und||
100 _aMETTERS, RICHARD
245 0 _aSUCCESSFUL SERVICE OPERATIONS MANAGEMENT
250 _a2
260 _aNEW DELHI
_bCENGAGE LEARNING
_c2006
300 _a406
490 _v0
650 _aOPERATIONS MANAGEMENT
_91613
700 _aMETTERS, KATHYRIN KING
942 _cBK
999 _c18047
_d18047