000 00415nam a2200157Ia 4500
008 220310s9999||||xx |||||||||||||| ||und||
100 _aPATTERSON, KERRY
245 0 _aCRUCIAL CONVERSATIONS
_bTOOLS FOR TALKING WHEN STAKES ARE HIGH
250 _a0
260 _aNEW DELHI
_bMC GRAW HILL
_c2013
300 _a244
490 _v0
650 _aBUSINESS COMMUNICATION
_9202
700 _aGRENNY, JOSEPH
942 _cBK
999 _c17561
_d17561