000 00404nam a2200145Ia 4500
008 220310s9999||||xx |||||||||||||| ||und||
100 _aEVENSON, RENEE
_911091
245 0 _aAWARD WINNING CUSTOMER SERVICE
_b101 WAYS TO GUARNTEE GREAT PERFORMANCE
250 _a0
260 _aNEW DELHI
_bPHI LEARNING PVT.LTD.
_c2008
300 _a232
490 _v0
650 _aMARKETING MANAGEMENT
_918
942 _cBK
999 _c16682
_d16682