000 00410nam a2200157Ia 4500
008 220310s9999||||xx |||||||||||||| ||und||
100 _aCLOW, KENNETH E
_96175
245 0 _aSERVICES MARKETING, 2E
_bOPERATION, MANAGEMENT AND STRATEGY
250 _a0
260 _aNEW DELHI
_bBIZTANTRA
_c2008
300 _a460
490 _v0
650 _aSERVICE MARKETING
700 _aKURTZ, DAVID L
_95504
942 _cBK
999 _c16552
_d16552