000 00351nam a2200145Ia 4500
008 220310s9999||||xx |||||||||||||| ||und||
100 _aFISK, PETER
_98573
245 0 _aCUSTEMER GENIUS
250 _a0
260 _aNEW DELHI
_bTIMES GROUP BOOKS
_c2010
300 _a394
490 _v0
650 _aCUSTOMER RELATION MANAGEMENT
_95585
942 _cBK
999 _c16192
_d16192