000 00386nam a2200157Ia 4500
008 220310s9999||||xx |||||||||||||| ||und||
100 _aHOFFMAN, K DOUGLAS
_96190
245 0 _aMARKETING OF SERVICES
250 _a0
260 _aNEW DELHI
_bCENGAGE LEARNING
_c2006
300 _a425
490 _v0
650 _aSERVICE MARKETING
700 _aBATESON, JOHN E G
_96191
942 _cBK
999 _c15271
_d15271