000 00353nam a2200145Ia 4500
008 220310s9999||||xx |||||||||||||| ||und||
100 _aSMITH, IAN
_910121
245 0 _aMEETING CUSTOMER NEEDS
250 _a0
260 _aOXFORD
_bBUTTERWORTH-HEINEMANN LTD
_c2003
300 _a218
490 _v0
650 _aMARKETING MANAGEMENT
_918
942 _cBK
999 _c15260
_d15260