000 00473nam a2200157Ia 4500
008 220310s9999||||xx |||||||||||||| ||und||
100 _aRAJESH K TYAGI
_910049
245 0 _aCOMPLETE AND BALANCED SERVICE SCORECARD
_bCREATING VALUE THROUGH SUSTAINED PERFORMANCE IMPROVEMENT
250 _a0
260 _aNEW DELHI
_bPEARSON EDUCATION ASIA
_c2008
300 _a293
490 _v0
650 _aPERFORMANCE MANAGEMENT
_96068
700 _aPRAVEEN GUPTA
_910050
942 _cBK
999 _c15163
_d15163