| 000 | 00378nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 220310s9999||||xx |||||||||||||| ||und|| | ||
| 100 |
_aSHAW, COLIN _97321 |
||
| 245 | 0 |
_aDNA OF CUSTOMER EXPERIENCE _bHOW EMOTIONS DRIVE VALUE |
|
| 250 | _a0 | ||
| 260 |
_aNEW YORK _bPALGRAVE _c2007 |
||
| 300 | _a166 | ||
| 490 | _v0 | ||
| 650 |
_aCUSTOMER RELATION MANAGEMENT _95585 |
||
| 942 | _cBK | ||
| 999 |
_c14648 _d14648 |
||