000 00447nam a2200157Ia 4500
008 220310s9999||||xx |||||||||||||| ||und||
100 _aBERENBAUM, DIANE
_99086
245 0 _aHOW TO TALK TO CUSTOMERS
_bCREATE A GREAT IMPRESSION EVERY TIME WITH MAGIC
250 _a0
260 _aNEW YORK
_bJOHN WILEY & SONS
_c2007
300 _a209
490 _v0
650 _aCUSTOMER RELATION MANAGEMENT
_95585
700 _aLARKIN, TOM
_99087
942 _cBK
999 _c14255
_d14255