000 00418nam a2200145Ia 4500
008 220310s9999||||xx |||||||||||||| ||und||
100 _aBARNES, JAMES G
_95492
245 0 _aBUILD YOUR CUSTOMER STRATEGY
_bA GUIDE TO CREATING PROFITABLE CUSTOMER RELATIONS
250 _a0
260 _aNEW YORK
_bJOHN WILEY & SONS
_c2006
300 _a202
490 _v0
650 _aCUSTOMER RELATION MANAGEMENT
_95585
942 _cBK
999 _c14195
_d14195