| 000 | 00402nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 220310s9999||||xx |||||||||||||| ||und|| | ||
| 020 | _a0-471-75294-0 | ||
| 100 |
_aBAKER, RONALD J _98788 |
||
| 245 | 0 | _aMEASURE WHAT MATTERS TO CUSTOMERS | |
| 250 | _a0 | ||
| 260 |
_aNEW YORK _bJOHN WILEY & SONS _c2006 |
||
| 300 | _a186 | ||
| 490 | _v0 | ||
| 650 |
_aCUSTOMER RELATION MANAGEMENT _95585 |
||
| 942 | _cBK | ||
| 999 |
_c13564 _d13564 |
||