000 00392nam a2200157Ia 4500
008 220310s9999||||xx |||||||||||||| ||und||
100 _aSHAINESH, G
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245 0 _aCUSTOMER RELATIONSHIP MANAGEMENT
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260 _aNEW DELHI
_bMACMILLAN
_c2006
300 _a198
490 _v0
650 _aCUSTOMER RELATION MANAGEMENT
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700 _aJAGDISH N SHETH
942 _cBK
999 _c13394
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