000 00376nam a2200145Ia 4500
008 220310s9999||||xx |||||||||||||| ||und||
100 _aKRIVIS, JEFFREY
_98518
245 0 _aIMPROVISATIONAL NEGOTIATION
250 _a0
260 _aSAN FRANCISCO
_bJOSSEY-BASS PUBLISHERS
_c2006
300 _a324
490 _v0
650 _aCUSTOMER RELATION MANAGEMENT
_95585
942 _cBK
999 _c13262
_d13262