| 000 | 00407nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 220310s9999||||xx |||||||||||||| ||und|| | ||
| 100 |
_aGRIFFIN, JILL _98467 |
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| 245 | 0 | _aCUSTOMER WINBACK | |
| 250 | _a0 | ||
| 260 |
_aSAN FRANCISCO _bJOSSEY-BASS PUBLISHERS _c2001 |
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| 300 | _a314 | ||
| 490 | _v0 | ||
| 650 |
_aCUSTOMER RELATION MANAGEMENT _95585 |
||
| 700 |
_aLOWENSTEIN, MICHAEL W _98468 |
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| 942 | _cBK | ||
| 999 |
_c13213 _d13213 |
||