000 00438nam a2200157Ia 4500
008 220310s9999||||xx |||||||||||||| ||und||
100 _aBROWN, STANLEY A
_98000
245 0 _aPERFORMANCE DRIVEN CRM
_bHOW TO MAKE YOUR CRM VISION A REALITY
250 _a0
260 _aNEW YORK
_bJOHN WILEY & SONS
_c2002
300 _a272
490 _v0
650 _aCUSTOMER RELATION MANAGEMENT
_95585
700 _aGULYCZ, MOOSHA
_98096
942 _cBK
999 _c12830
_d12830