000 00414nam a2200145Ia 4500
008 220310s9999||||xx |||||||||||||| ||und||
100 _aSUMMERS, DONNA C S
_98013
245 0 _aQUALITY MANAGEMENT
_bCREATING AND SUSTAINING ORGANISATIONAL EFFECTIVENE
250 _a0
260 _aNEW DELHI
_bPEARSON EDUCATION ASIA
_c2005
300 _a421
490 _v0
650 _aTOTAL QUALITY MANAGEMENT
_94301
942 _cBK
999 _c12680
_d12680