000 00346nam a2200145Ia 4500
008 220310s9999||||xx |||||||||||||| ||und||
100 _aICFAI
_91108
245 0 _aECRM
_bCONCEPTS AND CASES
250 _a0
260 _aHYDERABAD
_bI C F A I
_c2005
300 _a270
490 _v0
650 _aCUSTOMER RELATION MANAGEMENT
_95585
942 _cBK
999 _c12501
_d12501