000 00235nam a2200097Ia 4500
008 220310s9999||||xx |||||||||||||| ||und||
100 _aGOLDMAN, HEINZ M
_91194
245 0 _aHOW TO WIN CUSTOMERS
650 _aCONSUMER BEHAVIOR
942 _cBK
999 _c1243
_d1243