000 00379nam a2200145Ia 4500
008 220310s9999||||xx |||||||||||||| ||und||
100 _aGREEN, JACK A
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245 0 _aCALL CENTERS TECHNOLOGY AND TECHNIQUES
250 _a0
260 _aSINGAPORE
_bTHOMSON ASIA PTE LTD
_c2003
300 _a276
490 _v0
650 _aCALL CENTER & BPO MANAGEMENT
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942 _cBK
999 _c12266
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