| 000 | 00395nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 220310s9999||||xx |||||||||||||| ||und|| | ||
| 100 |
_aSHAW, COLIN _97321 |
||
| 245 | 0 | _aBUILDING GREAT CUSTOMER EXPERIENCES | |
| 250 | _a0 | ||
| 260 |
_aNEW YORK _bPALGRAVE _c2004 |
||
| 300 | _a218 | ||
| 490 | _v0 | ||
| 650 |
_aCUSTOMER RELATION MANAGEMENT _95585 |
||
| 700 |
_aIVENS, JOHN _97322 |
||
| 942 | _cBK | ||
| 999 |
_c11885 _d11885 |
||