000 00436nam a2200169Ia 4500
008 220310s9999||||xx |||||||||||||| ||und||
020 _a81-7722-376-3
100 _aCLOW, KENNETH E
_96175
245 0 _aSERVICES MARKETING
_bOPERATION, MANAGEMENT AND STRATEGY
250 _a2
260 _aNEW DELHI
_bBIZTANTRA
_c2003
300 _a460
490 _v0
650 _aSERVICE MARKETING
700 _aKURTZ, DAVID L
_95504
942 _cBK
999 _c11392
_d11392