000 00268nam a2200097Ia 4500
008 220310s9999||||xx |||||||||||||| ||und||
100 _aBENDER, PAUL S
_91107
245 0 _aDESIGN AND OPERATION OF CUSTOMERS SERVICE SYSTEM
650 _aMARKETING MANAGEMENT
_918
942 _cBK
999 _c1136
_d1136