000 00385nam a2200145Ia 4500
008 220310s9999||||xx |||||||||||||| ||und||
100 _aPAYNE, SHELIA
_96727
245 0 _aDELIVERING CUSTOMER SERVICE - GROLIER BUSINESS
250 _a0
260 _aHONG KONG
_bGROLIER INTL. INC.
_c2003
300 _a188
490 _v0
650 _aCUSTOMER RELATION MANAGEMENT
_95585
942 _cBK
999 _c11317
_d11317