000 00247nam a2200097Ia 4500
008 220310s9999||||xx |||||||||||||| ||und||
100 _aFERREL, ROBERT W
_9110
245 0 _aCUSTOMER ORIENTED PLANNING
650 _aMARKETING MANAGEMENT
_918
942 _cBK
999 _c1109
_d1109