000 00405nam a2200145Ia 4500
008 220310s9999||||xx |||||||||||||| ||und||
100 _aDYCHE, JILL
_96119
245 0 _aCRM HANDBOOK
_bBUSINESS GUIDE TO CUSTOMER RELATIONSHIP MANAGEMENT
250 _a0
260 _aNEW DELHI
_bPEARSON EDUCATION ASIA
_c2002
300 _a307
490 _v0
650 _aCUSTOMER RELATION MANAGEMENT
_95585
942 _cBK
999 _c10614
_d10614