Search for 'su:"CUSTOMER RELATION MANAGEMENT"'

DELIVERING KNOCK YOUR SOCKS OFF SERVICE IT'S A MUST-HAVE TOOL FOR EVERYONE IN CUSTOMER SERVICE

By ANDERSON, KRISTIN.
NEW YORK AMACOM 1998 .
149

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CRM HANDBOOK BUSINESS GUIDE TO CUSTOMER RELATIONSHIP MANAGEMENT

By DYCHE, JILL.
NEW DELHI PEARSON EDUCATION ASIA 2002 .
307

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HOW TO BE BETTER AT CUSTOMER CARE

By FOSTER, TIMOTHY R V.
NEW DELHI KOGAN PAGE LTD. 2000 .
168

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CUSTOMER CENTERED ENTERPRISE

By THOMPSON, HARVEY.
NEW DELHI TATA MCGRAW HILL 2003 .
245

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SUCCESSFUL CUSTOMER RETENTION

By SMITH, JANE.
LONDON HODDER & STOUGHTON 2000 .
93

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CRM IN A WEEK

By LANGFORD-WOOD, NAOMI.
LONDON HODDER & STOUGHTON 2002 .
96

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CUSTOMER RETENTION IN A WEEK

By SMITH, JANE.
LONDON HODDER & STOUGHTON 2002 .
95

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FUTURE OF COMPETITION CO-CREATING UNIQUE VALUE WITH CUSTOMERS

By PRAHALAD, C K.
BOSTON HARVARD BUSINESS SCHOOL 2004 .
256

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DELIVERING CUSTOMER SERVICE - GROLIER BUSINESS

By PAYNE, SHELIA.
HONG KONG GROLIER INTL. INC. 2003 .
188

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H-CRM KEY TO LIFELONG BUSINESS RELATIONSHIPS

By KALLOL DAS.
NEW DELHI VIVA BOOKS PRIVATE LTD. 2004 .
224

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WHY CRM DOESN'T WORK HOW TO WIN BY LETTING CUSTOMERS MANAGE THE RELATIO

]]> By NEWELL, FREDERICK.
NEW DELHI KOGAN PAGE LTD. 2004 .
263 0-7494-4241-7

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CUSTOMER CARE EXCELLENCE HOW TO CREATE AN EFFECTIVE CUSTOMER FOCUS

By COOK, SARAH.
NEW DELHI KOGAN PAGE LTD. 2004 .
248

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HOW TO IMPROVE CUSTOMER PROFITS BOTTOM-LINE SELLING

By MALCOLM, JACK.
NEW DELHI CONTEMPORARY BOOKS 2004 .
236

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BUILDING GREAT CUSTOMER EXPERIENCES

By SHAW, COLIN.
NEW YORK PALGRAVE 2004 .
218

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WHY CRM DOESN'T WORK HOW TO WIN BY LETTING CUSTOMERS MANAGE THE RELATIO

By NEWELL, FREDERICK.
NEW DELHI KOGAN PAGE LTD. 2004 .
263

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CUSTOMER RELATIONSHIP MANAGEMENT IN ELECTRONIC MAR

By GOPALKRISHNAN, R.
BOMBAY JAICO PUBLISHING HOUSE 2005 .
112

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CUSTOMER SERVICE BEST PRACTICES CASE STUDIES AND STRATEGIES

By ZEMKE, RON.
BOMBAY JAICO PUBLISHING HOUSE 2004 .
474

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ECRM CONCEPTS AND CASES

By ICFAI.
HYDERABAD I C F A I 2005 .
270

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CRM IN INSURANCE

By ICFAI.
HYDERABAD I C F A I 2005 .
159

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MANAGING CUSTOMERS AS INVESTMENTS STRATEGIC VALUE OF CUSTOMERS IN THE LONG RUN

By SUNIL GUPTA.
NEW DELHI PEARSON EDUCATION ASIA 2005 .
205

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CUSTOMER RELATIONSHIP MANAGEMENT STRATEGIC IMPERATIVE IN THE WORLD OF E-BUSINESS

By BROWN, STANLEY A.
NEW YORK JOHN WILEY & SONS 2000 .
345

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PERFORMANCE DRIVEN CRM HOW TO MAKE YOUR CRM VISION A REALITY

By BROWN, STANLEY A.
NEW YORK JOHN WILEY & SONS 2002 .
272

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CUSTOMER WINBACK

By GRIFFIN, JILL.
SAN FRANCISCO JOSSEY-BASS PUBLISHERS 2001 .
314

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CHIEF CUSTOMER OFFICER

By BLISS, JEANNE.
SAN FRANCISCO JOSSEY-BASS PUBLISHERS 2006 .
302

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IMPROVISATIONAL NEGOTIATION

By KRIVIS, JEFFREY.
SAN FRANCISCO JOSSEY-BASS PUBLISHERS 2006 .
324

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SMALL CUSTOMERS, BIG MARKET

By HARPER, MALCOLM.
NEW DELHI TERI 2005 .
306

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CUSTOMER RELATIONSHIP MANAGEMENT

By SHAINESH, G.
NEW DELHI MACMILLAN 2006 .
198

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MARKET DRIVEN THINKING

By WOODSIDE, ARCH G.
OXFORD ELSEVIER 2005 .
303

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MEASURE WHAT MATTERS TO CUSTOMERS

]]> By BAKER, RONALD J.
NEW YORK JOHN WILEY & SONS 2006 .
186 0-471-75294-0

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STREETSMART NEGOTIATOR

]]> By MILLS, HARRY.
NEW YORK AMACOM 2005 .
194 0-8144-7198-6

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CRM AT THE SPEED OF LIGHT

]]> By GREENBERG, PAUL.
NEW DELHI TATA MCGRAW HILL 2004 .
670 0-07-059057-5

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INDISPENSABLE

]]> By CALLOWAY, JOE.
NEW YORK JOHN WILEY & SONS 2005 .
226 81-265-0746-2

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OUTSIDE IN CORPORATION

]]> By BUND, BARBARA E.
NEW DELHI TATA MCGRAW HILL 2006 .
339 0-07-063624-9

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HOW TO TALK TO CUSTOMERS

]]> By BERENBAUM, DIANE.
SAN FRANCISCO JOSSEY-BASS PUBLISHERS 2007 .
209 9780787987527

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CHOCOLATES ON THE PILLOW AREN'T ENOUGH REINVENTING THE CUSTOMER EXPERIENCE

]]> By TISCH, JONATHAN M.
NEW YORK JOHN WILEY & SONS 2007 .
256 9780470043554

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CUSTOMER SATISFACTION AUDIT AN EIGHT-STEP APPROACH TO ENSURE THAT YOUR FIRM...

By FLUESTEIN, ABRANI L.
MUMBAI BOOK LAND INT PVT LTD 2007 .
102

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BUILD YOUR CUSTOMER STRATEGY A GUIDE TO CREATING PROFITABLE CUSTOMER RELATIONS

By BARNES, JAMES G.
NEW YORK JOHN WILEY & SONS 2006 .
202

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HOW TO TALK TO CUSTOMERS CREATE A GREAT IMPRESSION EVERY TIME WITH MAGIC

By BERENBAUM, DIANE.
NEW YORK JOHN WILEY & SONS 2007 .
209

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MARKETING IN THE 21ST CENTURY COMPANY AND CUSTOMER RELATIONS

By ORR, LINDA M.
LONDON PRAEGER PUBLISHERS 2007 .
253

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DNA OF CUSTOMER EXPERIENCE HOW EMOTIONS DRIVE VALUE

By SHAW, COLIN.
NEW YORK PALGRAVE 2007 .
166

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CUSTOMER RELATIONSHIP MANAGEMENT HOW TO TURN A GOOD BUSINESS INTO A GREAT ONE!

By PHELPS, GRAHAM ROBERTS.
NEW DELHI VIVA BOOKS PRIVATE LTD. 2008 .
230

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RULES TO BREAK & LAWS TO FOLLOW HOW YOUR BUSINESS CAN BEAT THE CRISIS OF SHORT-TERMISM

By PEPPERS, DON.
NEW YORK JOHN WILEY & SONS 2008 .
297

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MANAGING CUSTOMERS AS INVESTMENTS THE STRATEGIC VALUE OF CUSTOMERS IN THE LONG RUN

By SUNIL GUPTA.
NEW JERSEY WHARTON SCHOOL PUBLISHING 2005 .
205

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CUSTOMER RELATIONSHIP MANAGEMENT CONCEPTS AND TOOLS

By BUTTLE, FRANCIS.
OXFORD BUTTERWORTH-HEINEMANN LTD 2004 .
359

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TACTICAL TRANSPARENCY HOW LEADERS CAN LEVERAGE SOCIAL MEDIA TO MAXIMIZE VALUE AND BUILD THEIR BRAND

By HOLTZ, SHEL.
SAN FRANCISCO JOSSEY-BASS PUBLISHERS 2009 .
297 0-470-29370-6

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ACHIEVE SALES EXCELLENCE THE 7 CUSTOMER RULES FOR BECOMING THE NEW SALES PROFESSIONAL

By STEVENS, HOWARD.
AVON PLATINUM PRESS 2009 .
236 1-59337-651-2

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NORDSTROM WAY THE INSIDE STORY OF AMERICA'S #1 CUSTOMER SERVICE COMPANY

By SPECTOR, ROBERT.
NEW YORK JOHN WILEY & SONS 2000 .
244 81-265-1880-7

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RAVING FANS A REVOLUTIONARY APPROACH TO CUSTOMER SERVICE

By BLANCHARD, KEN.
LONDON HARPERN COLLINS 2009 .
137

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WHY CRM DOESN'T WORK HOW TO WIN BY LETTING CUSTOMERS MANAGE THE RELATIO

By NEWELL, FREDERICK.
NEW DELHI KOGAN PAGE LTD. 2008 .
263

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CUSTEMER GENIUS

By FISK, PETER.
NEW DELHI TIMES GROUP BOOKS 2010 .
394

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