TY  - BOOK
AU  - HEIZER, JAY
AU  - NATHAN, JAY
TI  - CASES IN TOTAL QUALITY MANAGEMENT: MANUFACTURING AND SERVICES
SN  - 0-789-50694-7
PY  - 1998///
CY  - NEW YORK
PB  - SOUTH WESTERN COLLEGE PUB
KW  - TOTAL QUALITY MANAGEMENT
ER  -