TY  - BOOK
AU  - SEYBOLD, PATRICIA B
AU  - MARSHAK, RONNI T
TI  - CUSTOMERS.COM: HOW TO CREATE A PROFITABLE BUSINESS STRATEGY FOR THE INTERNET AND BEYOND
SN  - 812930371
U1  - 65.011 
PY  - 1998///
CY  - NEW YORK
PB  - TIMES BOOKS, RANDOM HOUSE PUB
KW  - STRATEGIC MANAGEMENT
ER  -