TY - BOOK AU - BORDOLOI, SANJEEV AU - FITZSIMMONS, JAMES TI - SERVICE MANAGEMENT: OPERATIONS, STRATEGY, INFORMATION TECHNOLOGY SN - 9789355324870 U1 - 658.5 PY - 2023/// CY - NEW DELHI PB - TATA MCGRAW HILL EDUCATION KW - OPERATIONS MANAGEMENT ER -