TY  - BOOK
AU  - FITZSIMMONS, JAMES A
AU  - FITZSIMMONS, MONA J
TI  - SERVICE MANAGEMENT: OPERATIONS STRATEGY INFORMATION TECHNOLOGY
SN  - 9789353161149
U1  - 658.5 
PY  - 2018///
CY  - NEW DELHI
PB  - McGRAW HILL
KW  - SERVICE OPERATIONS MANAGEMENT
ER  -