TY  - BOOK
AU  - ANANDKUMAR V
AU  - SUBHASHISH BISWAS
TI  - BUSINESS PROCESS MANAGEMENT & BALANCED SCORECARD: OH!BPO-STRUCTURE AND CHAOS FUN AND AGONY
PY  - 2009///
CY  - NEW DELHI
PB  - RESPONSE BOOKS
KW  - CALL CENTER & BPO MANAGEMENT
ER  -