ANANDKUMAR V <br/><br/>
BUSINESS PROCESS MANAGEMENT & BALANCED SCORECARD  OH!BPO-STRUCTURE AND CHAOS FUN AND AGONY 

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 - NEW DELHI  RESPONSE BOOKS  2009 
 - 218 
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<br/><br/><label>Subjects--Topical Terms: </label><br/>CALL CENTER & BPO MANAGEMENT