TY  - BOOK
AU  - SPECTOR, ROBERT
AU  - MCCARTHY, PATRICK D
TI  - NORDSTROM WAY: THE INSIDE STORY OF AMERICA'S #1 CUSTOMER SERVICE COMPANY
SN  - 81-265-1880-7
PY  - 2000///
CY  - NEW YORK
PB  - JOHN WILEY & SONS
KW  - CUSTOMER RELATION MANAGEMENT
ER  -