00485nam a2200169Ia 4500 220310s9999||||xx |||||||||||||| ||und|| 81-265-1880-7 SPECTOR, ROBERT 10236 NORDSTROM WAY THE INSIDE STORY OF AMERICA'S #1 CUSTOMER SERVICE COMPANY 2 NEW YORK JOHN WILEY & SONS 2000 244 0 CUSTOMER RELATION MANAGEMENT 5585 MCCARTHY, PATRICK D 10237 BK 15399 15399 0 0 0 0 SJIM SJIM Rack 02 2009-01-29 395.00 0 658.8.8 SPE 15360 2022-03-11 00:00:00 2022-03-11 BK