SPECTOR, ROBERT <br/><br/>
NORDSTROM WAY  THE INSIDE STORY OF AMERICA'S #1 CUSTOMER SERVICE COMPANY 

 - 2 
 - NEW YORK  JOHN WILEY & SONS  2000 
 - 244 
 -  0 .
<br/><br/><label>ISBN: </label>81-265-1880-7 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CUSTOMER RELATION MANAGEMENT