TY  - BOOK
AU  - BROOKS, LAURA L
AU  - OWEN, RICHARD
TI  - ANSWERING THE ULTIMATE QUESTION: HOW NET PROMOTER CAN TRANSFORM YOUR BUSINESS
SN  - 0-470-26069-2
PY  - 2009///
CY  - SAN FRANCISCO
PB  - JOSSEY-BASS PUBLISHERS
KW  - BUSINESS MANAGEMENT
ER  -