BROOKS, LAURA L <br/><br/>
ANSWERING THE ULTIMATE QUESTION  HOW NET PROMOTER CAN TRANSFORM YOUR BUSINESS 

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 - SAN FRANCISCO  JOSSEY-BASS PUBLISHERS  2009 
 - 304 
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<br/><br/><label>ISBN: </label>0-470-26069-2 
<br/><br/><label>Subjects--Topical Terms: </label><br/>BUSINESS MANAGEMENT