TY  - BOOK
AU  - O'CONNELL, JOHN
AU  - PYKE, JON
TI  - MASTERING YOUR ORGANIZATION'S PROCESSES: A PLAIN GUIDE TO BUSINESS PROCESS MANAGEMENT
PY  - 2006///
CY  - CAMBRIDGE
PB  - CAMBRIDGE UNIVERSITY PRES
KW  - ORGANISATIONAL BEHAVIOR
ER  -