TY  - BOOK
AU  - BERENBAUM, DIANE
AU  - LARKIN, TOM
TI  - HOW TO TALK TO CUSTOMERS: CREATE A GREAT IMPRESSION EVERY TIME WITH MAGIC
PY  - 2007///
CY  - NEW YORK
PB  - JOHN WILEY & SONS
KW  - CUSTOMER RELATION MANAGEMENT
ER  -