TY  - BOOK
AU  - BERENBAUM, DIANE
AU  - LARKIN, TOM
TI  - HOW TO TALK TO CUSTOMERS
SN  - 9780787987527
PY  - 2007///
CY  - SAN FRANCISCO
PB  - JOSSEY-BASS PUBLISHERS
KW  - CUSTOMER RELATION MANAGEMENT
ER  -