BERENBAUM, DIANE <br/><br/>
HOW TO TALK TO CUSTOMERS 

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 - SAN FRANCISCO  JOSSEY-BASS PUBLISHERS  2007 
 - 209 
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<br/><br/><label>ISBN: </label>9780787987527 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CUSTOMER RELATION MANAGEMENT